How to a Choose User Experience Agency in Singapore

5 min readJul 8, 2021

Even the most stubborn managers will eventually admit that UX design matters. Great usability is key to customer satisfaction. In fact, design-driven companies have outperformed the S&P index by 228% in the past ten years. Where can you find usability specialists?

Many five-star UX agencies are highly skilled and can design user interfaces that meet business objectives. They are skilled at market research, validating, testing and submitting practical solutions. You can only choose one. How do you choose?

We’ll help pick the right agency for you. Follow these tips from Postindustria to find the best UX design agency. We’ll be there to thank you later.

The benefits of UX design companies in Singapore

You might be wondering, “Why should I hire a whole team?” It depends on the task. One designer may be able to handle the job if it is a one-off task. Partnering with an agency is the best option if you are looking for strategic experience and the ability deliver within tight deadlines.

Hiring a UX agency has many benefits, including the collective knowledge you will gain. Outsourcing UX design to a company means you have more experience and a well-equipped design team. Senior practitioners can provide strategic guidance that is unmatched by less experienced designers.

Agencies are also used to solving problems for clients in different industries and within tight deadlines. They adapt quickly to your needs and do their work quicker. Although it may take several weeks to onboard your in-house designer and then start delivering work within two to three weeks, qualified firms can quickly ramp up and deliver their designs in a matter of days.

Five tips to help you choose the best UX agency in Singapore

You will find many amazing portfolios of designers after doing initial research on Google and Behance, Dribble and Clutch. However, you may not know how to evaluate them. The following are worth a closer inspection:

Find a Consultant

User experience consulting should be your goal, and not an outsourcing skill set. These services should be provided by agencies that have significant experience. It is also a good idea for agencies to examine the clients. What length of time have they been together? Are clients returning? An agency should be available to you as a trusted partner.

Look for real cases

It’s one thing to show pretty pictures, but it’s another to see detailed descriptions of cases that the agency has worked on. Real examples will help clients understand whether the design is able to solve their problems and add value to their clients when choosing the right creative team.

Examine their work processes

You should always research the processes of any agency you are considering working with. Your project’s success may depend on how the agency handles UI/UX design. You can rest assured that your product will be in the best hands if the agency uses reliable analytics and research.

Find out more about their expertise

Here’s a tip to help you choose a UX agency that will meet your needs. Look for narrow expertise. It is better to work with an expert in one niche than a master of all trades. Take a look at their portfolio to identify the strengths of the agency. You could find unique research methods or eye-catching product branding. They could make you notice them and do the same thing for your customers.

Seek out honest testimonials from clients

Customers who are satisfied will always leave positive reviews about their partners. You need to look beyond the positive reviews of clients to get the full picture. They won’t publish negative reviews on their website.

Once you have chosen an agency

Congratulations! Congratulations! You have sifted through hundreds of agencies to find the right one to be your UX partner. What now?

Set your boundaries

To be able to offer the best solutions, your partners must understand your budgetary constraints. It is important to understand the scope of the project. Some design elements can have an impact on the final cost.

Deadlines are another important aspect. You should inform your UX agency immediately if you expect your product to be available soon. You will also need to consider the project timeline when deciding which solutions you want to implement. Some solutions may take longer while others are more achievable quickly.

Describe the requirements

UX design can be used to solve problems and improve communication between service providers and users. You can help your agency accomplish this by giving a detailed explanation of the problems you are trying to solve and the information necessary to fully understand your needs.

Who will use it? What purpose will it be used for? What are the conditions that affect product usage? You can use this information to determine what conditions you need to meet your product requirements.

Set your goals

Determining how you will measure progress at the beginning of the project can help you avoid poor services and prevent you from getting confused about your goals. Don’t be afraid of setting milestones for your project to ensure that you and the team are on the same page. Transparent communication and regular communication are key to ensuring that the UX agency meets your expectations and adds real value to your product.

You’ll also be able celebrate each milestone with them, which will help to build team spirit and maintain great relationships.

The bottom line

An agency can help you find skilled designers who will do the job quickly and professionally.

It might not be all roses. Hiring external talent will not build your company’s internal resources. User Experience Agency in Singapore offer a broad range of methods and practices that can help you take your product to the next level. These agencies will also help you with every step of product development so you can deliver a great solution that your customers will love. Isn’t that what all of us want?